Call Us 1800-209-5292

Shipping Policy, Return and Refund Policy:

 

Shipping Policy

We attempt to process every order and ship it within 24-48 hours. Your order should get delivered within 3-7 business days depending on your location in India.

Delivery may take longer due to weekends, festivals & public holidays, delays on behalf of courier partners, political disruptions, and other unforeseen circumstances. 

In addition to the above, owing to the COVID-19 situation, there could be some unforeseen disruptions/ local restrictions. Hence, no TAT can be adhered till the COVID-19 situation prevails.

We offer FREE Shipping on all orders above a Minimum order amount, which is notified from time to time.

We also offer Cash-On-Delivery. You should consider the shipping rates shown at the time of check-out to be final.

 

Return and Refund Policy

The products can be exchanged or returned within 2 days post-delivery. The returns shall not be accepted in the following cases:

·         Product is damaged due to misuse/overuse

·         Product is used or altered by customer

·         If request is initiated after 2 business days of order delivery

Refund requests will be carefully considered by our customer service team.

 

Procedure for exchange/return/refund:-

 

Wrong Item Delivered:

Step 1 - Raise a replacement request within 2 days from the date of delivery at Email – info@kayaindia.net with the pictures of the wrong item delivered and your order ID or call us at 1800-209-5292
Step 2 - Allow us 48 working hours to review your replacement request.
Step 3 - On reviewing your replacement request, we will send our courier partner to collect the wrong product delivered to you.
Step 4 - In case our reverse pick up service is not available at your location, we will assist you with an alternative option.
Step 5 - As soon as the wrong product is picked up from your location, we will ship your replacement product (depending on the stock availability or else we will refund).

 

Item Damaged

Step 1 - Raise a replacement request within 2 days from the date of delivery at Email – info@kayaindia.net with the pictures of the damaged item delivered and your order ID or call us at 1800-209-5292

Step 2 - Allow us 48 working hours to review your replacement request.
Step 3 - On reviewing your replacement request, we will send our courier partner to collect the damaged product delivered to you.
Step 4 - In case our reverse pick up service is not available at your location, we will assist you with an alternative option.
Step 5 - As soon as the damaged product is picked up from your location, we will ship your replacement product (depending on the stock availability or else we will refund).

How are returns processed?
 

·         Once you request to return a product, a pickup is organised for the item.

·         Our courier partners will come to pick up the item within 5-7 business days after your return request has been received.

·         This item is then brought back to our warehouse where it is checked by our quality control team.

·         Once the product passes the quality control, an exchange or refund is initiated.

 

Order Cancellation

We allow order cancellation before your order is processed. Once the order has been processed, & shipped, we cannot cancel the order.

You can get in touch with our Customer Care team with your order number to raise a cancellation request. 

Cancellation duration takes typically one day after confirming cancellation by calling 1800-209-5292 or Email – info@kayaindia.net 

 

Refund Policy

In case of a return or cancellation, the refund shall be initiated post the product is delivered back to us and the quality of the products returned are verified by us. 

Prepaid orders – The amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

Cash on Delivery – The amount will be transferred to the Paytm account or bank account as per your preference and details shared with us.

Refund will be initiated once the request is processed and in case you're still contacted for delivery, please refuse the delivery.

Answers for all your queries

Type of information Kaya Limited Collects

Kaya Limited generally collects personally identifying information with your specific knowledge and consent. Optional information such as your age or gender may also be requested.
 

How Kaya Limited uses information provided by you

Kaya Limited uses this information to provide you with the service you have requested. We may also use the information to communicate with you about new features, products or services, or to improve the services that we offer by tailoring them to your needs.

Kaya Limited does not sell its users' e-mail addresses. However, unless otherwise specified, we may share e-mail addresses and sell or share all other information with our affiliates and with carefully selected companies who we think can offer you services and products of interest to you. If you do not wish to have your information shared, please contact us. If you do not wish to receive communications from us, simply follow the unsubscribe instructions contained within the e-mail. If you've registered on any part of kaya.in, you may also change or update your member preferences or information within any section of the site where you have signed up, registered or created any type of account.

We also allow access to our database by third parties that provide us with services, such as technical maintenance or forums and job search software, but only for the purpose of and to the extent necessary to provide those services. We may also provide your information to our advertisers, so that they can serve ads to you that meet your needs or match your interests. While Kaya Limited will seek to require such third parties to follow appropriate privacy policies and will not authorize them to use this information except for the express purpose for which it is provided, Kaya Limited does not bear any responsibility for any actions or policies of third parties. There may also be occasion when we are legally required to provide access to our database in order to cooperate with police investigations or other legal proceedings. In those instances, the information is provided only for that purpose.

Once you register at the Website and sign in you are not anonymous to us. Also, you are asked for your contact number during registration and may be sent SMSs, notifications about our services to your wireless device. Hence, by registering you authorize the Kaya to communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website or login details, and for marketing and promotional purposes.


“By using this website, you agree that the terms set out in this Privacy Policy are reasonable. You fully and completely understand the contents herein and agree to the same. You are acting on your free will and consent to the contents herein.”

Cookies

You may have read about "cookies," nuggets of information that are placed by a Website in a storage place on your own computer. We use cookies to control the display of ads, to track usage patterns on the site, to deliver editorial content, and to record registration and personalization information.

For example, if you register on any part of http://www.kaya.in, you can opt to save your user name and password on your computer. We can provide this convenience by placing a cookie on your computer.

Our cookies may contain personally identifiable information and such cookies may be shared with our affiliated companies.

Some of our advertisers occasionally serve you cookies as well. We do not have control over cookies placed by advertisers.

If you don't want cookies, your Web browser likely includes an option that allows you to not accept them. However, if you set your browser to refuse cookies, some portions of http://www.kaya.in, may not function properly.

While your individual information is protected as outlined above, we reserve the right to use aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends and seeking compatible advertisers and partners.

IP Address

Your Internet Protocol ("IP") address is usually associated with the place from which you enter the Internet, like your Internet Service Provider, your company or your university. We may use your IP address to help diagnose problems with our server, gather broad demographic information, and administer our website.

External Links

We might provide links to external websites whose content we believe might be of interest to our visitors. While these websites have been initially reviewed by our staff for appropriateness for our audience, we do not control the privacy practices of these external sites and we do not conduct ongoing reviews of their privacy practices. These external sites might collect personally identifiable information from visitors. Before using these websites, we recommend that you review their user and privacy policies. Children should always check with their parents or teachers before clicking onto any new sites.

Changes to this Privacy Statement

On occasion, it may be necessary for us to change the terms of the Online Privacy Policy kaya.in. To ensure that you are aware of current privacy practices, we recommend that you check this site periodically. We will not materially change how we handle previously collected information without providing notice and choice as to how we use that information.


Permanent Laser Hair Reduction

Offer Conditions

  • Laser Hair Reduction Trial offer can be availed only once by a
    customer
  • Laser Hair Reduction Trial offer cannot be clubbed with any other scheme, offer or promotion
  • Please call to set-up an prior appointment for your Laser Hair
    Reduction Under-arm trial session
  • Laser Hair Reduction Trial offer of Rs. 85 is only for 1 session of
    laserunder-arms service
  • Trial offer can be availed only by a customer who has never taken Laser Hair Reduction service
  • Offer valid till 31st August 2016
  • Kaya Ltd. hereby reserves the right to withdraw and / or alter any of the terms and conditions anytime without prior notice, at its sole discretion
  • All disputes are subject to exclusive jurisdiction of Mumbai courts only.
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