Kaya Ltd hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.
CANCELLING AN ORDER
Any order can be partially or fully cancelled by you within FOUR hours of placing the order. Beyond a period of 4 hours, the order cannot be cancelled. The amount paid by you would be refunded to you after deducting a Processing fee of 2% of your bill value and should reflect in your account in 7-10 working days.
ORDER WAS DAMAGED WHEN RECEIVED
We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstance. We would request you to let us know of the damage within 48 hours of receipt of order by calling us on 1800-209-5292. Please note that all replacement/refund will be initiated only after reviewing the product.
ANY OTHER REASONS FOR CANCELLATION OR RETURN WOULD BE HANDLED ON A CASE TO CASE BASIS
Following shall not be eligible for return or replacement
Damages due to misuse of product
Incidental damage due to malfunctioning of product
Any consumable item which has been used or installed
Products with tampered or missing seal
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered
Damaged Goods policy
We take utmost care to make sure that all products reach you in good condition. However, if you receive a damaged good, report it to customer service within 48 hours from the day of receipt through email at firstname.lastname@example.org with a picture attached. Or you can call us on 1800-209-5292.
We will send the product replacement and arrange for a reverse pickup of the damaged product
For reverse pickup, ensure that the product is handed back in the original packaging and all accessories including the manufacturer’s packaging, if any, is returned
All replacements/ refunds will be initiated after reviewing the damage.
Cancellation of order
shop.kaya.in reserves the right to cancel any order without any explanation for doing so, under situation where Kaya Ltd is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Kaya Ltd policy or for any other reason. However, Kaya Ltd will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.
Once an order is placed, it can be cancelled within 4 hours. You have the option to cancel the order partially or fully
Log in to your account on shop.kayaclinic.com
Go to the ‘My Orders’ Tab
Select the product/order that you want to cancel
Select the cancel link
Beyond 4 hours, the order cannot be cancelled or exchanged
Once the cancellation goes through, the entire amount after deducting 2% processing charge, will be refunded to the credit or debit card account used for transaction. This will be done within 6-7 days.